Meet the Team

Executives & Staff:

Mike

Mike

President

Expertise: Management and Sales
Hometown: Bakersfield, CA
First job: Orchards and packing house (12 years old)
Number of computers at home: 4
Hobbies: Woodworking and being outdoors with the family (hiking, etc.)
Fuel: Red Bull and rock music
Favorite thing about work: Working with awesome people
Apps I can't live without: Spotify
Tech tip: Call MLH Solutions!

Ludavia

Vice President

Expertise: Organization, Collaboration, & Marketing
Hometown: Bakersfield, CA
First Job: Taco Bell
Education & Training: Cal State Bakersfield – BS Business Management & Marketing
Number of Computers at Home: 4
Hobbies: Blogging, DIY Projects & Crafts, Drawing Superheroes
Fuel: Coffee and Motivational Quotes
Favorite Thing about Work: Freedom to think outside of the box and run with it.
Apps I Can’t Live Without: Pinterest & YouTube
Tech Tip: Use dual monitors when working on a project (such as reports or marketing material), it increases productivity and saves you from the constant ALT + TAB function.

Kasia

Kasia

Marketing Manager

Expertise: Marketing & Sales
Hometown: Riverwoods, Illinois
First job: Baskin Robins
Education and training: Indiana University - BA Business & Psychology
Number of computers at home: 2
Hobbies: DIY furniture and jewelry projects
Fuel: Green smoothies
Favorite thing about work: The freedom and constant problem solving
Apps I can't live without: Spotify & Google Maps
Tech tip: Google it.

Matt

rSupportDesk Manager

Expertise: Networking & Hardware
Hometown: Boston, Massachusetts
First job: Discovery Zone
Number of computers at home: 5
Hobbies: Fishing, Computer Gaming & Gardening
Fuel: Peanut Butter M&Ms
Favorite thing about work: The People
Apps I can't live without: Google Maps...I'm terrible with directions.
Tech tip: To start an application that is pinned to the task bar, hold the Windows key and press the number that corresponds with its location (Win+number from one to nine).

Tiana

Tiana

Technical Services Coordinator

Expertise: Client Relations & Customer Service
Hometown: Chicago, Illinois
First job: CVS Pharmacy - Customer Associate
Education and training: Payroll Certified
Number of computers at home: 2
Hobbies: Reading, Fishing & Traveling
Fuel: Avocado & Tomato
Favorite thing about work: They accepted my individuality.
Apps I can't live without: Pandora
Tech tip: Clear your cache at all times, your phone is a computer.

Tracy

Tracy

Technical Services Coordinator

Expertise: Multitasking & Making Schedules
Hometown: Ponca City, Oklahoma
First job: Waitress at Tasty Freeze
Number of computers at home: 1
Hobbies: Reading, Sketching, & Gardening
Fuel: Ice Cream
Favorite thing about work: The People and the Fact That I Love What I Do
Apps I can't live without: The Camera

rSupportDesk:

Colby

Colby

Technical Services Engineer

Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Favorite thing about work: You never have the same day twice, unlike in Groundhog Day.
Apps I can't live without: NMAP
Tech tip: Mac Keyboard Shortcuts:

  • Command C: Copy
  • Command V: Paste
  • Command Z: Undo
  • Z4: Dropbox Screen

David

Technical Services Engineer

Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Favorite thing about work: Having Supportive Co-Workers
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

Joe

Joe

Technical Services Engineer

Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
Hometown: El Paso, TX
First job: McDonalds
Number of computers at home: 7
Hobbies: Comic Books, Movies, Tinkering With Computers & Music
Fuel: Cheddar & Sour Cream Chips
Favorite thing about work: The environment is one of family and is very welcoming. There is also a lot of collective knowledge.
Apps I can't live without: iReddit & Facebook
Tech tip: Always have a Malware cleaner installed on your PC.

Luke

Luke

Technical Services Engineer

Expertise: Concentration, Dogged Determination & Knife Sharpening
Hometown: Texas
First job: Movie Theatre
Education and training: Central Texas- Business Administration; Linux & Dell Certified
Number of computers at home: 11
Hobbies: Building Things
Fuel: Cheetos & Ritz Crackers
Favorite thing about work: The People & "The Club House"
Apps I can't live without: Spotify
Tech tip: Read your error messages. They typically tell you what's going on and how to fix the problem.

Nwan

Nwan

Technical Services Engineer

Expertise: WiFi & Networking
Hometown: Nigeria & Houston
First job: Movie Theatre
Education and training: North Lake Junior College; A+, CCNA Certifications
Number of computers at home: 11
Hobbies: Downloading games, Xbox & Playing Banana Grams
Fuel: Tortilla Chips & Spinach Dip or Chicken 'n Waffles
Favorite thing about work: Definitely the atmosphere, it's so cool!
Recharging zone: Mountain Biking
Tech tip: Disable auto-play on USBs.

Chad

Technical Services Engineer

Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Favorite thing about work: My Co-Workers
Recharging Zone: Main Event, I love to bowl.
Apps I can't live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

Nick

Technical Services Engineer

Expertise: Software and Hardware Support
Hometown: Fort Worth, Texas
First Job: Active Army
Education: Associate of Science (A.S.) Drafting and Design, Bachelor of Science (B.S.) Project Management, ITIL® Foundation Certificate, Cisco Certified Network Associate Routing and Switching, Cisco Certified Entry Networking Technician, CompTIA A+ ce, CompTIA Healthcare IT Technician, CompTIA Network+ ce, CompTIA Project+, CompTIA Security+ ce.
Number of computers at home: 5
Hobbies: Golfing, Sports Shooting and Video Games
Fuel: Hot Cheetos
Favorite thing about work: The People
Recharging Zone: Fun on the Run Paintball
Apps I can't live without: Tip Calculator
Tech Tip: Have you restarted your computer?

Sebastian

Technical Services Engineer

Expertise: Working out problems
Hometown: Willits, CA
First job: Dish Washer
Number of computers at home: 5
Hobbies: Taking computers apart
Fuel: Chai Tea
Favorite thing about work: It’s not work to me it’s like having fun
Apps I can't live without: Pandora
Tech tip: Don’t touch what you don’t know, ask the people that do

Simon

Technical Services Engineer

Expertise: Network Professional with excellent hands on experience in computer networks and Information Technology (IT). Hands on experience with Routing, LAN, WLAN, switches and Cisco Firewall Knowledge Designing and Deploying Network equipment into Data Centers. Network Design and Configuration of equipment in many different environments.
Hometown: New York, NY
First Job: Interior Design
Education: BBA Finance & Investments
Number of computers at home: 8 PCs and 4 tablets
Hobbies: Golfing, Sports Shooting and Video Games
Fuel: Spicy Peanuts
Favorite thing about work: People and ever-changing software/hardware to play with.
Recharging Zone: Lifetime Fitness and going out for 22oz steaks.
Apps I can't live without: Google Maps
Tech Tip: Use an SSD ☺

Zach

Technical Services Engineer

Expertise: Macs, Windows Servers, Switches, Firewalls
Hometown: Fremont, CA
First Job: Grounds Maintenance for Fremont Christian School
Education: BBA Finance & Investments
Hobbies: Off-Roading, Hunting, Wakeboarding, ATV Riding
Fuel: Sunflower Seeds
Favorite thing about work: The friendly environment and employees
Recharging Zone: Hydrous Wake Park in Allen
Apps I can't live without: Aside from IG and FB, probably Dropbox and RD Client
Tech Tip: Get out of the habit of using the same password for everything

Louis

Technical Services Engineer

Expertise: Operating systems, mission-critical business applications, infrastructure, and telecommunications
Hometown: New Orleans, Louisiana
First Job: Well’s TV Corporation, install television within a hospital environment
Education: B.S. in Accounting, minor Business

  • PMP through HP /A+, Network+ certifications classes
  • Six Sigma Green belt classes, ITIL / MCSA server
  • Certified in Meyers Briggs Training
  • White Belt Six Sigma Training Class session through HP
  • Yellow Belt Six Sigma Training Class session through HP
  • Service Now Database

Number of computers at home: 8
Hobbies: Building Muscle cars, Art, reading, traveling, music
Fuel: Turtles and pralines candies
Favorite thing about work: Team comradery and challenging my IT skills
Recharging Zone: Theater & music concerts
Apps I can't live without: On my Android phone, the S Health app
Tech Tip: Install a virus protection software along with a malware software to protect your units along with a firewall software as well

Project Team:

Will

Will

Senior Project Engineer

Expertise: Setting up small business client networks by Enterprise IT best practices
Hometown: Naperville, IL
First job: OfficeMax
Education and training: Illinois Institute of Technology - BS Information Technology Management
Number of computers at home: 6
Hobbies: Racing and modifying cars
Fuel: Sushi and steak
Favorite thing about work: Every day is a new challenge
Apps I can't live without: Google Maps and Wunderlist
Tech tip: Reboot it!

Marshall

Project Engineer

Expertise: Working out problems
Hometown: Willits, CA
First job: Dish Washer
Number of computers at home: 5
Hobbies: Taking computers apart
Fuel: Chai Tea
Favorite thing about work: It’s not work to me it’s like having fun
Apps I can't live without: Pandora
Tech tip: Don’t touch what you don’t know, ask the people that do